Return & Exchange Policy

At TheTinyLuxe, customer satisfaction is our priority. We strive to ensure that every product delivered meets the highest standards of quality. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Returns & Exchanges

Products are eligible for return or exchange if:

  • The request is raised within 7 days of delivery.
  • The item is unused, unwashed, and unworn.
  • All original tags, labels, and packaging are intact.
  • The product is returned in its original condition.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale.
  • Customized or personalized products.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Items returned without original tags or packaging.

Exchange Policy

If you wish to exchange a product for a different size or another available item:

  • Exchange requests must be submitted within 7 days of delivery.
  • Exchanges are subject to stock availability.
  • If the requested size or product is unavailable, store credit or a refund may be offered at our discretion.

Return Process

To initiate a return or exchange:

  1. Contact our customer support team.
  2. Provide your order number and reason for return/exchange.
  3. Share images if the product is damaged, defective, or incorrect.
  4. Our team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please notify us within 48 hours of delivery with supporting photographs.

After verification, we will arrange a replacement, exchange, or refund as applicable.

Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect item, return shipping charges will be borne by TheTinyLuxe.
  • For size exchanges or customer preference returns, return shipping charges may be applicable.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, customers may follow the return process after delivery, if eligible.

Important Notes

  • TheTinyLuxe reserves the right to refuse returns that do not meet the conditions outlined in this policy.
  • Refunds, exchanges, and returns are subject to verification and approval.
  • Policies may be updated without prior notice.

Contact Us

For return and exchange assistance, please contact:

TheTinyLuxe

Website: https://thetinyluxe.com

Email: support@thetinyluxe.com

Phone: +91 XXXXX XXXXX

Business Hours:
Monday – Saturday, 10:00 AM – 7:00 PM

Address:
[Your Business Address]
India